CONSUMER INFORMATION
We encourage our members to employ best practice when providing financial services, including the highest level of customer care when engaging with the public.
GET KNOWLEDGE ON
- Banking Glossary Terms
- Cheque Clearing
- Safe Online Banking
- Payment Cards in Somaliland
- ATM Safety
THE BANKING CODE A RULE BOOK FOR BANKS WITH STRONG PROTECTIONS FOR YOU
The Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Somaliland banks. The Code provides safeguards and protections not set out in the law. It complements the law and, in some areas, sets higher standards than the law. Somaliland banks continually update the Code of Practice to better meet community expectations. Clear, and easy to understand, it outlines protections for all bank customers.
"Financial counsellors welcome the provisions around domestic economies, better promotion of fee-free accounts and more pro-active approaches to people experiencing financial hardships"
Khalif Noor,
Chief Executive Officer-SLBA
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